@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";.layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:240px;min-width:240px;background:var(--sidebar-bg);border-right:none;display:flex;flex-direction:column;overflow:hidden}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:20px 16px 18px;border-bottom:1px solid var(--sidebar-border)}.logo-icon{width:32px;height:32px;background:var(--accent);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 2px 8px #0078d473}.logo-title{font-size:13px;font-weight:700;font-family:var(--font-heading);color:var(--sidebar-text-active);letter-spacing:-.01em;line-height:1.25}.logo-sub{font-size:10px;color:var(--sidebar-text);font-family:var(--font-display);letter-spacing:.02em}.sidebar-nav{flex:1;padding:12px 8px;display:flex;flex-direction:column;gap:1px;overflow-y:auto}.nav-section-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--sidebar-text);padding:0 8px;margin-bottom:4px;opacity:.5}.nav-item{display:flex;align-items:center;gap:9px;padding:8px 10px;border-radius:var(--radius-md);font-size:13px;font-weight:500;color:var(--sidebar-text);text-decoration:none;transition:background var(--transition-base),color var(--transition-base);position:relative}.nav-item:hover{background:var(--sidebar-item-hover);color:var(--sidebar-text-hover)}.nav-item.active{background:var(--sidebar-item-active);color:var(--sidebar-text-active);font-weight:600}.nav-item.active:before{content:"";position:absolute;left:0;top:4px;bottom:4px;width:3px;background:var(--accent);border-radius:0 2px 2px 0}.nav-badge{margin-left:auto;background:var(--accent);color:#fff;font-size:10px;font-weight:700;padding:1px 6px;border-radius:10px;line-height:16px;min-width:18px;text-align:center}.sidebar-footer{padding:12px 8px 16px;border-top:1px solid var(--sidebar-border)}.user-card{display:flex;align-items:center;gap:8px;padding:8px;border-radius:var(--radius-md);transition:background var(--transition-base)}.user-card:hover{background:var(--sidebar-item-hover)}.user-avatar{width:30px;height:30px;border-radius:50%;background:#0078d440;border:1px solid rgba(255,255,255,.12);color:#79c0ff;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;flex-shrink:0;overflow:hidden}.user-avatar-img{width:100%;height:100%;object-fit:cover}.user-info{flex:1;min-width:0}.user-name{font-size:12px;font-weight:600;color:var(--sidebar-text-active);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-email{font-size:10px;color:var(--sidebar-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.logout-btn{background:none;border:none;color:var(--sidebar-text);cursor:pointer;padding:4px;border-radius:var(--radius-sm);display:flex;align-items:center;transition:color var(--transition-base),background var(--transition-base);flex-shrink:0}.logout-btn:hover{color:#ff8080;background:#ffffff0f}.role-badge{display:flex;align-items:center;gap:5px;padding:4px 8px;border-radius:var(--radius-sm);font-size:10px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;margin-bottom:6px;width:fit-content}.role-manager{background:#8764b833;color:#c8adff;border:1px solid rgba(135,100,184,.25)}.role-agent{background:#0078d433;color:#79c0ff;border:1px solid rgba(0,120,212,.25)}.role-client{background:#107c1033;color:#6fcf97;border:1px solid rgba(16,124,16,.25)}.main-content{flex:1;overflow-y:auto;background:var(--bg-base)}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(145deg,#0d1b2a,#1b2a3b 55%,#162133);padding:24px}.login-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-xl);padding:44px 40px;width:100%;max-width:400px;box-shadow:var(--shadow-lg)}.login-brand{display:flex;justify-content:center;margin-bottom:24px}.login-logo{width:44px;height:44px;background:var(--accent);border-radius:10px;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 16px #0078d466}.login-title{font-size:22px;font-weight:700;font-family:var(--font-heading);letter-spacing:-.02em;line-height:1.2;margin-bottom:8px;color:var(--text-primary);text-align:center}.login-subtitle{font-size:13px;color:var(--text-secondary);text-align:center;margin-bottom:28px;line-height:1.6}.login-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:10px;background:var(--bg-surface);color:var(--text-primary);border:1px solid var(--border);border-radius:var(--radius-md);padding:11px 16px;font-family:var(--font-display);font-size:13px;font-weight:600;cursor:pointer;transition:background var(--transition-base),border-color var(--transition-base),box-shadow var(--transition-base);margin-bottom:16px;box-shadow:var(--shadow-sm)}.login-btn:hover:not(:disabled){background:var(--bg-hover);border-color:var(--border-strong);box-shadow:var(--shadow-md)}.login-btn:disabled{opacity:.55;cursor:not-allowed}.login-features{display:flex;gap:16px;justify-content:center;margin-top:4px}.login-feature{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-muted)}.login-error{margin-bottom:12px;font-size:12px;word-break:break-word}.stat-cards{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:20px}.stat-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px 20px;box-shadow:var(--shadow-sm);position:relative;overflow:hidden}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;border-radius:var(--radius-lg) var(--radius-lg) 0 0}.stat-card:nth-child(1):before{background:var(--accent)}.stat-card:nth-child(2):before{background:var(--orange)}.stat-card:nth-child(3):before{background:var(--blue, #3b82f6)}.stat-card:nth-child(4):before{background:var(--green)}.stat-card:nth-child(5):before{background:var(--text-muted)}.stat-card-btn{cursor:pointer;transition:box-shadow .15s,border-color .15s}.stat-card-btn:hover{box-shadow:var(--shadow-md, 0 4px 12px rgba(0,0,0,.12))}.stat-card-active{border-color:var(--accent);box-shadow:0 0 0 2px color-mix(in srgb,var(--accent) 20%,transparent)}.stat-value{font-size:28px;font-weight:700;letter-spacing:-.03em;line-height:1;margin-bottom:6px;color:var(--text-primary)}.stat-accent{color:var(--accent)}.stat-orange{color:var(--orange)}.stat-blue{color:var(--blue, #3b82f6)}.stat-green{color:var(--green)}.stat-muted{color:var(--text-muted)}.stat-label{font-size:11px;color:var(--text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.06em}.search-bar{position:relative;margin-bottom:12px}.search-icon{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.search-input{width:100%;background:var(--bg-surface);border:1px solid var(--border);color:var(--text-primary);border-radius:var(--radius-md);padding:9px 12px 9px 36px;font-family:var(--font-display);font-size:13px;transition:border-color var(--transition-base),box-shadow var(--transition-base);box-shadow:var(--shadow-xs);line-height:1.4}.search-input:hover:not(:focus){border-color:var(--border-strong)}.search-input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.search-input::placeholder{color:var(--text-muted)}.filters-row{display:flex;gap:12px;align-items:flex-end;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:14px 16px;margin-bottom:16px;box-shadow:var(--shadow-xs)}.filters-row .form-group{flex:1;min-width:120px}.filters-row .btn{align-self:flex-end}.list-error{margin-bottom:16px}.ticket-table{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow-sm)}.ticket-table-header{display:grid;align-items:center;padding:10px 16px;background:var(--bg-elevated);border-bottom:2px solid var(--border);font-size:11px;font-weight:700;letter-spacing:.05em;color:var(--text-muted);text-transform:uppercase;gap:12px}.sort-header{display:inline-flex;align-items:center;gap:3px;background:none;border:none;padding:0;font-size:11px;font-weight:700;letter-spacing:.05em;color:var(--text-muted);cursor:pointer;font-family:inherit;text-transform:uppercase;transition:color var(--transition-fast)}.sort-header:hover{color:var(--text-secondary)}.sort-header.sort-active{color:var(--accent)}.sort-icon-idle{opacity:.3}.ticket-row{display:grid;align-items:center;padding:12px 16px;border-bottom:1px solid var(--border-light);cursor:pointer;transition:background var(--transition-fast);gap:12px}.ticket-table-header.cols-default,.ticket-row.cols-default{grid-template-columns:1fr 150px 100px 160px 90px}.ticket-table-header.cols-agent,.ticket-row.cols-agent{grid-template-columns:1fr 150px 100px 130px 160px 90px}.ticket-table-header.cols-manager,.ticket-row.cols-manager{grid-template-columns:1fr 150px 100px 130px 140px 140px 90px}.ticket-row:last-child{border-bottom:none}.ticket-row:hover{background:var(--bg-hover)}.ticket-title-cell{display:flex;flex-direction:column;gap:2px;min-width:0}.ticket-id{font-size:10px;color:var(--text-muted);letter-spacing:.03em;font-family:var(--font-mono)}.ticket-title-text{font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text-primary);line-height:1.4}.ticket-company{color:var(--text-secondary)}.ticket-assignee{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-time{display:flex;align-items:center;gap:4px;font-size:11px;color:var(--text-muted)}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 20px;gap:10px;text-align:center;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.empty-icon{color:var(--text-muted);margin-bottom:6px;opacity:.6}.empty-title{font-size:15px;font-weight:600;color:var(--text-primary)}.empty-sub{color:var(--text-secondary);font-size:13px;margin-bottom:8px;max-width:320px}.pagination{display:flex;align-items:center;justify-content:center;gap:6px;margin-top:20px}.pagination-pages{display:flex;gap:4px}.pagination-page{min-width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-surface);color:var(--text-secondary);font-size:12px;font-weight:500;cursor:pointer;transition:all var(--transition-base);font-family:inherit}.pagination-page:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-strong)}.pagination-page.active{background:var(--accent);color:#fff;border-color:var(--accent);font-weight:600}.rte-wrapper{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-surface);overflow:hidden;transition:border-color var(--transition-base),box-shadow var(--transition-base)}.rte-wrapper:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.rte-disabled{opacity:.6;pointer-events:none}.rte-toolbar{display:flex;align-items:center;gap:2px;padding:6px 8px;border-bottom:1px solid var(--border);background:var(--bg-elevated);flex-wrap:wrap}.rte-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:4px 7px;border-radius:var(--radius-md);font-size:12px;line-height:1.4;transition:background var(--transition-fast),color var(--transition-fast);font-family:inherit}.rte-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.rte-sep{width:1px;height:14px;background:var(--border);margin:0 4px}.rte-content{padding:12px 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a{color:var(--accent);text-decoration:underline}.detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.sla-card .card-header{display:flex;align-items:center;justify-content:space-between}.sla-badge{font-size:11px;font-weight:600;letter-spacing:.02em}.detail-header-left{flex:1;min-width:0}.detail-id{font-size:11px;letter-spacing:.04em;color:var(--text-muted);margin-bottom:6px;font-family:var(--font-mono)}.detail-title{font-size:20px;font-weight:700;letter-spacing:-.02em;line-height:1.3;color:var(--text-primary)}.detail-state{background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-md);padding:5px 12px;font-size:12px;font-weight:500;color:var(--text-secondary)}.detail-layout{display:grid;grid-template-columns:1fr 268px;gap:16px;align-items:start}@media (max-width: 768px){.detail-layout{grid-template-columns:1fr}}.detail-main,.detail-sidebar{display:flex;flex-direction:column;gap:14px}.detail-fields{padding:4px 0}.detail-field{padding:11px 18px;border-bottom:1px solid var(--border-light);transition:background var(--transition-fast)}.detail-field:hover{background:var(--bg-elevated)}.detail-field:last-child{border-bottom:none}.detail-field-label{display:flex;align-items:center;gap:5px;font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:4px}.detail-field-value{font-size:13px;font-weight:500;color:var(--text-primary);line-height:1.5}.edit-btn{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:2px;border-radius:3px;display:flex;align-items:center;margin-left:4px;opacity:0;transition:opacity var(--transition-base),color var(--transition-base)}.detail-field:hover .edit-btn{opacity:1}.edit-btn:hover{color:var(--accent)}.edit-inline{display:flex;flex-direction:column;gap:6px}.edit-actions{display:flex;gap:6px}.description-content{font-size:13px;line-height:1.75;color:var(--text-secondary)}.description-content p{margin-bottom:8px}.description-content p:last-child{margin-bottom:0}.tags-list{display:flex;flex-wrap:wrap;gap:5px;margin-top:2px}.tag{background:var(--bg-elevated);border:1px solid var(--border);color:var(--text-secondary);border-radius:var(--radius-md);padding:3px 9px;font-size:11px;font-weight:500;transition:border-color var(--transition-fast),color var(--transition-fast)}.tag:hover{border-color:var(--accent);color:var(--accent)}.comments-header{cursor:pointer}.comments-body{padding:0}.comments-empty{padding:28px 20px;text-align:center;font-size:13px;color:var(--text-muted)}.comment-item{display:flex;gap:12px;padding:16px 18px;border-bottom:1px solid var(--border-light);transition:background var(--transition-fast)}.comment-item:hover{background:var(--bg-elevated)}.comment-item:last-of-type{border-bottom:none}.comment-avatar{width:30px;height:30px;min-width:30px;border-radius:50%;background:var(--accent-dim);border:1px solid var(--border);color:var(--accent);font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center}.comment-content{flex:1;min-width:0}.comment-meta{display:flex;align-items:center;gap:8px;margin-bottom:6px}.comment-author{font-size:12px;font-weight:700;color:var(--text-primary)}.comment-time{font-size:11px;color:var(--text-muted)}.comment-text{font-size:13px;color:var(--text-secondary);line-height:1.65}.comment-compose{padding:14px 18px;border-top:1px solid var(--border);background:var(--bg-elevated)}.role-notice{display:flex;align-items:center;gap:8px;margin-top:10px;padding:8px 12px;border-radius:var(--radius-md);font-size:12px}.client-notice{background:#fffbeb;border:1px solid #FDE68A;color:#92400e}.attachment-item{display:flex;align-items:center;gap:8px;padding:9px 12px;border:1px solid var(--border);border-radius:var(--radius-md);font-size:12px;text-decoration:none;color:var(--text-primary);background:none;cursor:pointer;width:100%;text-align:left;font-family:inherit;transition:border-color var(--transition-base),background var(--transition-base)}.attachment-item:hover{border-color:var(--accent);background:var(--accent-dim)}.attachment-icon{color:var(--accent);flex-shrink:0}.attachment-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}.attachment-dl{color:var(--text-muted);flex-shrink:0;opacity:0;transition:opacity var(--transition-base)}.attachment-item:hover .attachment-dl{opacity:1}.card-body-files{padding:12px 18px;display:flex;flex-direction:column;gap:6px}.detail-header-wrap{margin-bottom:20px}.comment-submit-row{display:flex;justify-content:flex-end;margin-top:8px}.sla-on-track{color:var(--green);font-weight:600}.sla-at-risk{color:var(--orange);font-weight:600}.sla-breached{color:var(--red);font-weight:600}.icon-green{color:var(--green)}.icon-blue{color:var(--blue)}.icon-muted{color:var(--text-muted)}.icon-orange{color:var(--orange)}.lock-icon{margin-left:4px;opacity:.35;flex-shrink:0}.btn-resolve{background:var(--green-bg);color:var(--green);border:1px solid #BBF7D0}.btn-resolve:hover{background:#dcfce7}.ticket-form-layout{display:grid;grid-template-columns:1fr 288px;gap:20px;align-items:start}@media (max-width: 768px){.ticket-form-layout{grid-template-columns:1fr}}.card-body{padding:20px;display:flex;flex-direction:column;gap:16px}.ticket-form-sidebar{display:flex;flex-direction:column;gap:12px}.form-hint{font-size:11px;color:var(--text-muted);margin-top:-2px;line-height:1.5}.form-hint-inline{font-size:11px;color:var(--text-muted);font-weight:400;margin-left:4px}.form-error{display:flex;align-items:center;gap:4px;font-size:11px;color:var(--red);margin-top:2px}.input-error{border-color:var(--red)!important;box-shadow:0 0 0 3px #d1343814!important}.form-disclaimer{font-size:11px;color:var(--text-muted);text-align:center;line-height:1.5}.required{color:var(--red)}.success-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 24px;text-align:center;gap:12px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);max-width:440px;margin:0 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var(--transition-base);background:var(--bg-elevated)}.file-drop-zone:hover,.file-drop-zone.drag-over{border-color:var(--accent);background:var(--accent-dim)}.file-drop-icon{color:var(--text-muted)}.file-drop-text{font-size:13px;color:var(--text-secondary)}.file-drop-hint{font-size:11px;color:var(--text-muted);text-align:center;line-height:1.5}.file-list{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-direction:column;gap:5px}.file-item{display:flex;align-items:center;gap:8px;padding:8px 10px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);font-size:12px;transition:border-color var(--transition-fast)}.file-item:hover{border-color:var(--border-strong)}.file-item-icon{color:var(--accent);flex-shrink:0}.file-item-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text-primary);font-weight:500}.file-item-size{color:var(--text-muted);font-size:11px;flex-shrink:0}.file-item-remove{background:none;border:none;cursor:pointer;color:var(--text-muted);padding:2px;border-radius:4px;display:flex;align-items:center;transition:color var(--transition-base),background var(--transition-base)}.file-item-remove:hover{color:var(--red);background:var(--red-bg)}:root{--bg-base: #F5F6F8;--bg-surface: #FFFFFF;--bg-elevated: #FAFBFC;--bg-hover: #EFF1F4;--bg-subtle: #F9FAFB;--border: #E1E4E8;--border-light: #EDF0F2;--border-strong: #C8CDD4;--text-primary: #1F2937;--text-secondary: #4B5563;--text-muted: #9CA3AF;--accent: #0078D4;--accent-dim: rgba(0, 120, 212, .08);--accent-hover: #106EBE;--accent-dark: #005A9E;--green: #107C10;--green-bg: #DFF6DD;--red: #D13438;--red-bg: #FDE7E9;--blue: #0078D4;--blue-bg: #DEECF9;--purple: #8764B8;--purple-bg: #F5F3FF;--orange: #D83B01;--orange-bg: #FFF0E6;--font-display: "Inter", "Segoe UI", -apple-system, BlinkMacSystemFont, sans-serif;--font-heading: "Inter", "Segoe UI", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono: "Cascadia Code", "SFMono-Regular", "Consolas", monospace;--radius-xs: 2px;--radius-sm: 3px;--radius-md: 4px;--radius-lg: 8px;--radius-xl: 12px;--radius-pill: 100px;--radius: 4px;--shadow-xs: 0 1px 2px rgba(0,0,0,.04);--shadow-sm: 0 1px 3px rgba(0,0,0,.06), 0 1px 2px rgba(0,0,0,.04);--shadow-md: 0 4px 12px rgba(0,0,0,.08), 0 1px 3px rgba(0,0,0,.06);--shadow-lg: 0 10px 32px rgba(0,0,0,.1), 0 4px 8px rgba(0,0,0,.06);--sidebar-bg: #1B2A3B;--sidebar-border: rgba(255,255,255,.06);--sidebar-text: rgba(255,255,255,.62);--sidebar-text-hover: rgba(255,255,255,.88);--sidebar-text-active: #FFFFFF;--sidebar-item-hover: rgba(255,255,255,.06);--sidebar-item-active: rgba(255,255,255,.1);--transition-fast: .1s ease;--transition-base: .15s ease;--transition-slow: .2s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px}body{font-family:var(--font-display);background:var(--bg-base);color:var(--text-primary);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;min-height:100vh}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}h1,h2,h3,h4{font-family:var(--font-heading);font-weight:600;letter-spacing:-.01em}code{font-family:var(--font-mono)}.mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums}.btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--radius-md);font-family:var(--font-display);font-size:13px;font-weight:500;cursor:pointer;border:none;transition:background var(--transition-base),box-shadow var(--transition-base),color var(--transition-base),border-color var(--transition-base);text-decoration:none;white-space:nowrap;line-height:1.4;-webkit-user-select:none;user-select:none}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover)}.btn-primary:active{background:var(--accent-dark)}.btn-ghost{background:var(--bg-surface);color:var(--text-secondary);border:1px solid var(--border)}.btn-ghost:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-strong)}.btn-danger{background:var(--red-bg);color:var(--red);border:1px solid #F4CCCC}.btn-danger:hover{background:#fbdbdb}.btn:disabled{opacity:.48;cursor:not-allowed;pointer-events:none}.btn-sm{padding:5px 10px;font-size:12px}.btn-lg{padding:10px 20px;font-size:14px}.form-group{display:flex;flex-direction:column;gap:5px}.form-label{font-size:12px;font-weight:600;letter-spacing:.01em;color:var(--text-primary)}.form-control{background:var(--bg-surface);border:1px solid var(--border);color:var(--text-primary);border-radius:var(--radius-md);padding:7px 10px;font-family:var(--font-display);font-size:13px;transition:border-color var(--transition-base),box-shadow var(--transition-base);width:100%;line-height:1.5}.form-control:hover:not(:focus){border-color:var(--border-strong)}.form-control:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.form-control::placeholder{color:var(--text-muted)}textarea.form-control{resize:vertical;min-height:100px}select.form-control{cursor:pointer}.card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.card-header{padding:12px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--bg-surface)}.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-sm);font-size:11px;font-weight:600;font-family:var(--font-display);letter-spacing:.03em;white-space:nowrap}.badge-active{background:var(--green-bg);color:var(--green)}.badge-resolved{background:var(--blue-bg);color:var(--accent-dark)}.badge-closed{background:var(--bg-hover);color:var(--text-secondary)}.badge-new{background:var(--blue-bg);color:var(--accent)}.badge-hold{background:var(--orange-bg);color:var(--orange)}.badge-p1{background:var(--red-bg);color:#a4262c}.badge-p2{background:var(--orange-bg);color:var(--orange)}.badge-p3{background:var(--blue-bg);color:var(--accent)}.badge-p4{background:var(--bg-hover);color:var(--text-secondary)}.page{padding:0 32px 32px;max-width:1400px;margin:0 auto}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:0}.page-header-sticky{position:sticky;top:0;z-index:20;background:var(--bg-base);padding:24px 0 16px;margin-bottom:16px;border-bottom:1px solid var(--border)}.page-title{font-size:20px;font-weight:700;font-family:var(--font-heading);letter-spacing:-.02em;color:var(--text-primary)}.page-subtitle{color:var(--text-secondary);font-size:13px;margin-top:2px;line-height:1.5}.page-back-btn{margin-bottom:12px;margin-top:24px}.spinner{width:18px;height:18px;border:2px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite;flex-shrink:0}.spinner-sm{width:13px;height:13px;border-width:2px}@keyframes spin{to{transform:rotate(360deg)}}.loading-center{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:10px;padding:80px;color:var(--text-secondary);font-size:13px}.error-box{background:var(--red-bg);border:1px solid #F4CCCC;color:#a4262c;border-radius:var(--radius-md);padding:10px 14px;font-size:13px}@keyframes fadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.fade-up{animation:fadeIn .2s ease forwards}.fade-in{animation:fadeIn .15s ease forwards}.divider{border:none;border-top:1px solid var(--border);margin:0}.card-section-title{font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em}.text-muted{color:var(--text-muted)}.text-accent{color:var(--accent)}.text-sm{font-size:12px}.flex{display:flex}.flex-center{display:flex;align-items:center}.gap-2{gap:8px}.gap-3{gap:12px}.w-full{width:100%}