@import"https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=Syne:wght@400;600;700;800&family=JetBrains+Mono:wght@300;400;500&display=swap";.layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:220px;min-width:220px;background:var(--bg-surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:20px 18px 16px;border-bottom:1px solid var(--border)}.logo-icon{width:34px;height:34px;background:#5b21f0;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 2px 8px #5b21f066}.logo-title{font-size:13px;font-weight:800;font-family:var(--font-heading);color:var(--text-primary);letter-spacing:-.02em;line-height:1.25}.logo-sub{font-size:10px;color:var(--text-muted);font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.05em}.sidebar-nav{flex:1;padding:16px 10px;display:flex;flex-direction:column;gap:2px;overflow-y:auto}.nav-section-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);padding:0 8px;margin-bottom:6px}.nav-item{display:flex;align-items:center;gap:9px;padding:8px 10px;border-radius:var(--radius-md);font-size:13px;font-weight:500;color:var(--text-secondary);text-decoration:none;transition:all .12s ease}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:var(--accent-dim);color:var(--accent)}.sidebar-footer{padding:12px 10px;border-top:1px solid var(--border)}.user-card{display:flex;align-items:center;gap:9px;padding:8px;border-radius:var(--radius-md);background:var(--bg-elevated)}.user-avatar{width:28px;height:28px;border-radius:50%;background:var(--accent-dim);border:1px solid var(--accent);color:var(--accent);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;flex-shrink:0}.user-info{flex:1;min-width:0}.user-name{font-size:12px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-email{font-size:10px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-family:var(--font-mono)}.logout-btn{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:3px;border-radius:var(--radius-sm);display:flex;align-items:center;transition:color .12s;flex-shrink:0}.logout-btn:hover{color:var(--red)}.role-badge{display:flex;align-items:center;gap:6px;padding:5px 10px;border-radius:var(--radius-md);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;margin-bottom:8px}.role-manager{background:#8b5cf61f;color:var(--purple);border:1px solid rgba(139,92,246,.2)}.role-agent{background:#3b82f61f;color:var(--blue);border:1px solid rgba(59,130,246,.2)}.role-client{background:#f59e0b1f;color:var(--accent);border:1px solid rgba(245,158,11,.2)}.main-content{flex:1;overflow-y:auto;background:var(--bg-base)}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;position:relative;overflow:visible}.login-bg{position:absolute;top:0;right:0;bottom:0;left:0;pointer-events:none}.login-grid{position:absolute;top:0;right:0;bottom:0;left:0;background-image:linear-gradient(var(--border) 1px,transparent 1px),linear-gradient(90deg,var(--border) 1px,transparent 1px);background-size:48px 48px;opacity:.4}.login-glow{position:absolute;top:20%;left:50%;transform:translate(-50%);width:500px;height:500px;background:radial-gradient(circle,rgba(245,158,11,.08) 0%,transparent 70%)}.login-card{position:relative;background:var(--bg-surface);border:1px solid var(--border);border-radius:16px;padding:44px 40px;width:100%;max-width:400px;box-shadow:var(--shadow-lg)}.login-brand{display:flex;justify-content:center;margin-bottom:24px}.login-logo{width:64px;height:64px;background:#5b21f0;border-radius:16px;display:flex;align-items:center;justify-content:center;box-shadow:0 6px 24px #5b21f080}.login-brand-name{font-size:16px;font-weight:800;font-family:var(--font-heading);letter-spacing:-.02em}.login-title{font-size:26px;font-weight:800;font-family:var(--font-heading);letter-spacing:-.03em;line-height:1.15;margin-bottom:8px;color:var(--text-primary);text-align:center}.login-subtitle{font-family:var(--font-heading);font-size:13px;font-weight:400;color:#a8b0c0;white-space:nowrap;text-align:center;margin-bottom:28px;line-height:2;letter-spacing:.01em;width:100%;display:block;overflow:visible;-webkit-font-smoothing:antialiased}.login-description{font-size:13px;color:var(--text-secondary);line-height:1.6;margin-bottom:28px;text-align:center}.login-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:10px;background:var(--text-primary);color:var(--bg-base);border:none;border-radius:var(--radius-md);padding:12px 20px;font-family:var(--font-display);font-size:13px;font-weight:700;cursor:pointer;transition:all .15s ease;margin-bottom:20px}.login-btn:hover{background:#fff;transform:translateY(-1px);box-shadow:0 4px 16px #e8eaf026}.login-features{display:flex;gap:16px;justify-content:center}.login-feature{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-muted)}.search-bar{position:relative;margin-bottom:14px}.search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.search-input{width:100%;background:var(--bg-surface);border:1px solid var(--border);color:var(--text-primary);border-radius:var(--radius-md);padding:9px 12px 9px 36px;font-family:var(--font-display);font-size:13px;transition:border-color .15s}.search-input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.search-input::placeholder{color:var(--text-muted)}.filters-row{display:flex;gap:12px;align-items:flex-end;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:14px 16px;margin-bottom:14px}.filters-row .form-group{flex:1;min-width:120px}.ticket-table{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}.ticket-table-header{display:grid;align-items:center;padding:8px 16px;background:var(--bg-elevated);border-bottom:1px solid var(--border);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);gap:12px}.ticket-row{display:grid;align-items:center;padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .1s;gap:12px}.ticket-table-header.cols-default,.ticket-row.cols-default{grid-template-columns:1fr 110px 120px 160px 90px 24px}.ticket-table-header.cols-manager,.ticket-row.cols-manager{grid-template-columns:1fr 110px 120px 150px 150px 90px 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var(--border);border-radius:var(--radius-lg)}.empty-icon{font-size:36px;margin-bottom:4px}.empty-title{font-size:16px;font-weight:700}.empty-sub{color:var(--text-secondary);font-size:13px;margin-bottom:8px}.rte-wrapper{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-elevated);overflow:hidden;transition:border-color .15s}.rte-wrapper:focus-within{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-dim)}.rte-disabled{opacity:.6;pointer-events:none}.rte-toolbar{display:flex;align-items:center;gap:2px;padding:6px 10px;border-bottom:1px solid var(--border);background:var(--bg-card);flex-wrap:wrap}.rte-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:3px 7px;border-radius:4px;font-size:12px;line-height:1.4;transition:background .1s,color .1s;font-family:inherit}.rte-btn:hover{background:var(--accent-dim);color:var(--accent)}.rte-sep{width:1px;height:16px;background:var(--border);margin:0 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a{color:var(--accent);text-decoration:underline}.detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.sla-card .card-header{display:flex;align-items:center;justify-content:space-between}.sla-badge{font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.detail-header-left{flex:1;min-width:0}.detail-id{font-size:11px;letter-spacing:.04em;margin-bottom:4px}.detail-title{font-size:20px;font-weight:800;letter-spacing:-.02em;line-height:1.3}.detail-state{background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-md);padding:6px 12px;font-size:12px;font-weight:600;color:var(--text-secondary)}.detail-layout{display:grid;grid-template-columns:1fr 260px;gap:16px;align-items:start}@media (max-width: 768px){.detail-layout{grid-template-columns:1fr}}.detail-main,.detail-sidebar{display:flex;flex-direction:column;gap:16px}.detail-fields{padding:8px 0}.detail-field{padding:10px 20px;border-bottom:1px solid 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p:last-child{margin-bottom:0}.tags-list{display:flex;flex-wrap:wrap;gap:4px;margin-top:2px}.tag{background:var(--bg-elevated);border:1px solid var(--border-light);color:var(--text-secondary);border-radius:100px;padding:2px 8px;font-size:11px;font-family:var(--font-mono)}.comments-header{cursor:pointer}.comments-body{padding:0}.comments-empty{padding:24px 20px;text-align:center;font-size:13px;color:var(--text-muted)}.comment-item{display:flex;gap:12px;padding:14px 20px;border-bottom:1px solid var(--border)}.comment-item:last-of-type{border-bottom:none}.comment-avatar{width:28px;height:28px;min-width:28px;border-radius:50%;background:var(--accent-dim);border:1px solid var(--border-light);color:var(--accent);font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center}.comment-content{flex:1;min-width:0}.comment-meta{display:flex;align-items:center;gap:8px;margin-bottom:6px}.comment-author{font-size:12px;font-weight:600;color:var(--text-primary)}.comment-time{font-size:11px;color:var(--text-muted);font-family:var(--font-mono)}.comment-text{font-size:13px;color:var(--text-secondary);line-height:1.6}.comment-compose{padding:14px 20px;border-top:1px solid var(--border)}.role-notice{display:flex;align-items:center;gap:8px;margin-top:12px;padding:8px 12px;border-radius:var(--radius-md);font-size:12px}.client-notice{background:#f59e0b14;border:1px solid rgba(245,158,11,.2);color:var(--accent)}.ticket-form-layout{display:grid;grid-template-columns:1fr 280px;gap:20px;align-items:start}@media (max-width: 768px){.ticket-form-layout{grid-template-columns:1fr}}.card-body{padding:20px;display:flex;flex-direction:column;gap:18px}.card-section-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-secondary)}.ticket-form-sidebar{display:flex;flex-direction:column;gap:14px}.form-hint{font-size:11px;color:var(--text-muted);margin-top:-2px}.form-disclaimer{font-size:11px;color:var(--text-muted);text-align:center;line-height:1.5}.required{color:var(--red)}.success-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 20px;text-align:center;gap:12px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);max-width:440px;margin:0 auto}.success-icon{width:52px;height:52px;border-radius:50%;background:#10b9811f;border:1px solid rgba(16,185,129,.3);color:var(--green);font-size:22px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-bottom:4px}.success-title{font-size:20px;font-weight:800}.success-sub{color:var(--text-secondary);font-size:13px}.success-actions{display:flex;gap:10px;flex-wrap:wrap;justify-content:center;margin-top:8px}:root{--bg-base: #0d0f12;--bg-surface: #13161b;--bg-elevated: #1a1e26;--bg-hover: #1f242e;--border: #252a35;--border-light: #2e3545;--text-primary: #e8eaf0;--text-secondary: #7a8499;--text-muted: #4a5268;--accent: #f59e0b;--accent-dim: rgba(245, 158, 11, .12);--accent-hover: #fbbf24;--green: #10b981;--red: #ef4444;--blue: #3b82f6;--purple: #8b5cf6;--font-display: "Syne", sans-serif;--font-heading: "Plus Jakarta Sans", sans-serif;--font-mono: "JetBrains Mono", monospace;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--shadow-sm: 0 1px 3px rgba(0,0,0,.4);--shadow-md: 0 4px 16px rgba(0,0,0,.5);--shadow-lg: 0 8px 32px rgba(0,0,0,.6)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px}body{font-family:var(--font-display);background:var(--bg-base);color:var(--text-primary);line-height:1.6;-webkit-font-smoothing:antialiased;min-height:100vh}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-base)}::-webkit-scrollbar-thumb{background:var(--border-light);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}h1,h2,h3,h4{font-family:var(--font-heading);font-weight:700;letter-spacing:-.02em}code,.mono{font-family:var(--font-mono)}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius-md);font-family:var(--font-display);font-size:13px;font-weight:600;cursor:pointer;border:none;transition:all .15s 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